Good questions. Clear answers.

You choose. Pick up a physical SIM at any SPAR, TOPS at SPAR, SPAR Express or SaveMor store (ask at the customer service desk), or buy an eSIM online at esim.sparmobile.co.za from R19 and get connected in minutes. Activate the NEW physical SIM Starter Pack for R120 FREE Rewards Airtime. Prefer eSIM? Choose a pack with preloaded data or a blank eSIM to top up after activation.

An in-store employee or agent can help you activate your physical SIM. To activate from home, visit the SPAR Mobile RICA portal and follow the instructions with your ID or passport number and SIM serial number. Getting an eSIM? You RICA online when you buy it, then install it on your phone to connect.

Yes. Visit the SPAR Mobile RICA and porting portal to keep your existing number. Insert your SPAR Mobile SIM (or install your eSIM) before or when starting the port, and keep your old SIM active to receive the OTP. If you are on a contract, switch to prepaid before porting.

Try turning Airplane Mode on and then off. If your data still is not working, WhatsApp SPAR Mobile Customer Care on 063 901 0000.

When you RICA with an in-store agent, your SPAR Mobile number is automatically linked to your existing SPAR Rewards card. Use your original cellphone number, physical Rewards card or SPAR Mobile number at checkout. New customers are automatically registered for SPAR Rewards and can use their SPAR Mobile number or the virtual card in the app.

After RICA and activation, open SPAR Rewards in the SPAR Mobile app. Check the currently linked number and tap Switch now. Enter the OTP sent to that number. Once verified, your SPAR Mobile number is linked and your virtual Rewards card appears.

Your purchased never-expiring data stays available until you have used it all. It does not mean unlimited data. Daily, weekly and monthly bundles have their own validity periods.

Top up at a SPAR, TOPS at SPAR, SPAR Express or SaveMor till; dial *136# from your SPAR Mobile SIM or eSIM; use the SPAR Mobile app; or open SPARLite in your browser.

Get 1GB plus 10 minutes to any network for R29, valid for 7 days. The offer is available on your first top-up only. Top up at the SPAR till, in the SPAR Mobile app, using SPARLite or by dialling *136#.

Activate your SPAR Mobile physical SIM, link SPAR Rewards and shop for products marked with the SPAR Mobile Rewards Airtime promotion. Use your linked Rewards card or number at checkout to earn on qualifying purchases. In the SPAR Mobile app, view SPAR Mobile ads and complete surveys to earn Rewards Airtime.

Open the SPAR Mobile app to view your Rewards Airtime in your Rewards Wallet and check the details of your rewards.

Activate your MyWallet inside the SPAR Mobile app in three steps.

1. Tap Wallet.

   Open the SPAR Mobile app, sign in and tap Wallet in the bottom menu. Tap Open your MyWallet, then Start process.

2. Enter your ID or passport number.

   SA ID: enter your 13-digit ID number; your date of birth fills in automatically. Passport: select the issuing country and enter your passport number.

3. Submit and open MyWallet.

   Tap Submit to open your MyWallet. There is no paperwork and you do not need a bank account.

No. You can activate MyWallet inside the SPAR Mobile app using your SA ID or passport number. You do not need a bank account.

MyWallet is for your money and payments. Your Rewards Wallet holds your Rewards Airtime.

Message SPAR Mobile Customer Care on WhatsApp at 063 901 0000. Support is available 24/7.