Questions & Answers
From getting started and topping up to earning FREE data rewards, we’ve got the answers you’re looking for.
Where do I get a SPAR Mobile SIM:
At any SPAR, TOPS at SPAR, SPAR Express, or SaveMor store.
How do I activate & RICA my SPAR Mobile SIM:
Get Your SIM: Visit your nearest SPAR to purchase your SIM card.
In-Store Activation: Activate your SIM at the store or ask one of our employees for help.
Activate via WhatsApp: Send the word 'RICA' to 063 901 0001. Follow the instructions and provide your ID/Passport number and SIM serial number.
How do I keep my current number?
To start the porting process, send a WhatsApp message with the keyword "Port" to our Self-Service line at https://wa.me/27639010001. You'll receive step-by-step instructions to easily move your number to SPAR Mobile.Important:Insert your SPAR Mobile SIM before or when starting the port.Keep your old SIM active to receive the OTP.
If you're on a contract, switch to prepaid before porting.
How to fix my internet-data on my device?
Having trouble with your data?
Turn Airplane Mode on, then off.
Still not working? Message us on WhatsApp at 063 901 0000 for help!
What do you mean "NEVER expires"?
NEVER expires means your data stays available until you've used it all up. It doesn't mean unlimited data; it just means you can use your purchased data without a set expiration date.
How do I top-up with SPAR Mobile?
In-Store: Recharge your data and airtime at the till point in-store. At any SPAR, TOPS at SPAR, SPAR Express, or SaveMor store.
USSD: Dial *136# on your phone to top up.
App: Use the SPAR Mobile app for convenient top-ups.
How do I earn FREE data with SPAR Mobile?
Automatically earn FREE Data with every qualifying purchase! And enjoy data rewards!
How do I get help?
Call: 0860 313 141
WhatsApp us: 063 901 0000
